Tools provided
Tools the agent exposes — your AI client calls them automatically when it needs them.
- get_ticket — Fetch a ticket's subject, status, priority, requester, tags, and channel.read-onlyidempotentopen internetuses ZENDESK_TOKENZendesk API credential
- list_ticket_comments — Fetch the full comment thread on a ticket, including which comments are public.read-onlyidempotentopen internetuses ZENDESK_TOKENZendesk API credential
- search_help_center — Search published Help Center articles for a phrase and return ranked matches.read-onlyidempotentopen internetuses ZENDESK_TOKENZendesk API credential
- get_article — Fetch the full body of one Help Center article so it can be read before citing it.read-onlyidempotentopen internetuses ZENDESK_TOKENZendesk API credential
- search_solved_tickets — Search previously solved tickets to see how a human answered the same question before.read-onlyidempotentopen internetuses ZENDESK_TOKENZendesk API credential
- compose_deflection_reply — Turn a retrieved article into a short cited customer reply, or refuse when the source does not answer the question.read-onlyidempotent
- post_public_reply — Add the approved reply to the ticket as a public comment visible to the customer.writeopen internetuses ZENDESK_TOKENZendesk API credential
- escalate_to_human — Add a private internal note explaining what was searched and why it was insufficient, then route the ticket to a group.writeopen internetuses ZENDESK_TOKENZendesk API credential
