Tier-1 Ticket Deflection Agent

Name: Tier-1 Ticket Deflection Agent
Availability: InStock
Author: Kata Team

Answers the same twenty support questions from your knowledge base, and escalates everything else.

Requires external credentials

After connecting, this agent asks for your own API keys for third-party services to work. Only provide keys you trust this agent with — review its setup before connecting any account.

Works with

Claude (web & desktop)ChatGPT (Plus / Pro)CursorVS Code (Copilot)Claude CodeGemini CLIWindsurfClineContinueZedLM StudioGooseJetBrains AI AssistantWarpPostmanand more

Before you connect: what this agent would do

A preview derived from this agent’s definition — not a live run. Nothing runs and no key is sent until you connect. FindAgent runs it on the hosted connection.

Tools it can use (8)

get_ticketRead-only
Fetch a ticket's subject, status, priority, requester, tags, and channel.
Reaches: {subdomain}.zendesk.com
Uses your Zendesk API credential.
list_ticket_commentsRead-only
Fetch the full comment thread on a ticket, including which comments are public.
Reaches: {subdomain}.zendesk.com
Uses your Zendesk API credential.
search_help_centerRead-only
Search published Help Center articles for a phrase and return ranked matches.
Reaches: {subdomain}.zendesk.com
Uses your Zendesk API credential.
get_articleRead-only
Fetch the full body of one Help Center article so it can be read before citing it.
Reaches: {subdomain}.zendesk.com
Uses your Zendesk API credential.
search_solved_ticketsRead-only
Search previously solved tickets to see how a human answered the same question before.
Reaches: {subdomain}.zendesk.com
Uses your Zendesk API credential.
compose_deflection_replyRead-only
Turn a retrieved article into a short cited customer reply, or refuse when the source does not answer the question.
post_public_replyCan change data
Add the approved reply to the ticket as a public comment visible to the customer.
Reaches: {subdomain}.zendesk.com
Uses your Zendesk API credential.
escalate_to_humanCan change data
Add a private internal note explaining what was searched and why it was insufficient, then route the ticket to a group.
Reaches: {subdomain}.zendesk.com
Uses your Zendesk API credential.

Credentials it will ask for (1)

Zendesk API credential
Only ever sent to: zendesk.com
Format: Paste the Base64 encoding of “id:token” (e.g. your email and API token joined by a colon), not the raw token. Many tools show this ready-made as your “Basic auth” value.

Safety rails that guard it

Every result is scanned for leaked secrets and prompt-injection before it reaches you — a check no agent can turn off.
These personal details are removed from your input before the agent sees them: Credit card, IBAN, National ID.
A request larger than 60,000 characters is rejected before it runs.
get_ticketRate limited to 300/hour.Safe to retry automatically if a run is interrupted.
get_articleRate limited to 300/hour.Safe to retry automatically if a run is interrupted.
escalate_to_humanRate limited to 120/hour.
post_public_replySensitive — it is flagged and needs an explicit confirmation before it runs.Rate limited to 60/hour.Runs only after get_article has run first.
search_help_centerRate limited to 300/hour.Safe to retry automatically if a run is interrupted.
list_ticket_commentsRate limited to 300/hour.Safe to retry automatically if a run is interrupted.
search_solved_ticketsRate limited to 200/hour.Safe to retry automatically if a run is interrupted.
compose_deflection_replyRate limited to 200/hour.Safe to retry automatically if a run is interrupted.

How FindAgent keeps agents safe

Run locally

This MCP server runs on your own machine — FindAgent only points you at it. Run the command below, then add it to your MCP client. Nothing is hosted or proxied on our side.

terminal

npx -y @findagent/mcp run

Add it to your MCP client

Paste this into your client config (e.g. claude_desktop_config.json or a Cursor mcp.json), then restart the client.

mcp client config

{
  "mcpServers": {
    "tier-1-ticket-deflection-agent": {
      "command": "npx",
      "args": [
        "-y",
        "@findagent/mcp",
        "run"
      ]
    }
  }
}

What you'll need — and where to get it

This agent will ask you for the following. You enter them when you connect — they're encrypted and never shared with the creator.

Zendesk API credential
Base64 of 'your-agent-email/token:YOUR_API_TOKEN' — encode it yourself before pasting; the runtime only adds the Basic prefix. Create the token under Admin Center > Apps and integrations > Zendesk API. An agent account is enough; it does not need admin.
Get this from zendesk.com's account or API settings.
Paste the value as a single line.
Only sent to: zendesk.com

Requirements

This server requires authentication — see the description for how to get a key.

Kata Team

Free

Tier-1 Ticket Deflection Agent

Before you connect: what this agent would do

Tools it can use (8)

Credentials it will ask for (1)

Safety rails that guard it

Run locally

Add it to your MCP client

What you'll need — and where to get it

Requirements

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