Sentiment & Escalation agents

Zendesk CSAT Trend Reporter

Zendesk CSAT trend analysis with negative-theme mining and Slack decline alerts

Inbox Triage

Classify and prioritize your inbox (urgent/action/info/noise/suspicious) and draft suggested replies. Drafts only — never sends or archives.

Incident Communication Agent

Status-page updates and matching ticket replies — no invented causes, no invented ETAs.

Currently unreachable

SLA Breach Watchdog

Catches SLA breaches before they happen, and alerts once per ticket instead of every fifteen minutes.

Currently unreachable

Support Ticket Router

Decides where every ticket goes — the right group, an engineering issue, or a product theme.

Currently unreachable

Support Shift Handover

One briefing for the incoming shift: what's about to break and what someone was promised.

Currently unreachable

Stalled Deal Detective

Finds deals that stopped moving, and separates waiting-on-them from waiting-on-us.

Currently unreachable

Tier-1 Ticket Deflection Agent

Answers the same twenty support questions from your knowledge base, and escalates everything else.

Currently unreachable

Refund & Credit Advisor

Reads your refund policy against the actual charge and tells the agent what it says.

Currently unreachable