Support Shift Handover

Name: Support Shift Handover
Availability: InStock
Author: Kata Team

One briefing for the incoming shift: what's about to break and what someone was promised.

Requires external credentials

After connecting, this agent asks for your own API keys for third-party services to work. Only provide keys you trust this agent with — review its setup before connecting any account.

Works with

Claude (web & desktop)ChatGPT (Plus / Pro)CursorVS Code (Copilot)Claude CodeGemini CLIWindsurfClineContinueZedLM StudioGooseJetBrains AI AssistantWarpPostmanand more

Tools provided

Tools the agent exposes — your AI client calls them automatically when it needs them.

search_open_tickets — Find the unresolved tickets in a group at the end of a shift, oldest first.
read-onlyidempotentopen internetuses ZENDESK_TOKEN
Zendesk API credential
list_ticket_comments — Read a ticket's thread to find the promise, the blocker, and what was already tried.
read-onlyidempotentopen internetuses ZENDESK_TOKEN
Zendesk API credential
get_ticket_metrics — Fetch a ticket's SLA metrics to say how much time is actually left.
read-onlyidempotentopen internetuses ZENDESK_TOKEN
Zendesk API credential
post_handover — Post the shift briefing to the support channel as one message.
writeopen internetuses SLACK_BOT_TOKEN
Slack bot token