Support Shift Handover

Name: Support Shift Handover
Availability: InStock
Author: Kata Team

One briefing for the incoming shift: what's about to break and what someone was promised.

Requires external credentials

After connecting, this agent asks for your own API keys for third-party services to work. Only provide keys you trust this agent with — review its setup before connecting any account.

Works with

Claude (web & desktop)ChatGPT (Plus / Pro)CursorVS Code (Copilot)Claude CodeGemini CLIWindsurfClineContinueZedLM StudioGooseJetBrains AI AssistantWarpPostmanand more

Before you connect: what this agent would do

A preview derived from this agent’s definition — not a live run. Nothing runs and no key is sent until you connect. FindAgent runs it on the hosted connection.

Tools it can use (4)

search_open_ticketsRead-only
Find the unresolved tickets in a group at the end of a shift, oldest first.
Reaches: {subdomain}.zendesk.com
Uses your Zendesk API credential.
list_ticket_commentsRead-only
Read a ticket's thread to find the promise, the blocker, and what was already tried.
Reaches: {subdomain}.zendesk.com
Uses your Zendesk API credential.
get_ticket_metricsRead-only
Fetch a ticket's SLA metrics to say how much time is actually left.
Reaches: {subdomain}.zendesk.com
Uses your Zendesk API credential.
post_handoverCan change data
Post the shift briefing to the support channel as one message.
Reaches: slack.com
Uses your Slack bot token.

Credentials it will ask for (2)

Zendesk API credential
Only ever sent to: zendesk.com
Format: Paste the Base64 encoding of “id:token” (e.g. your email and API token joined by a colon), not the raw token. Many tools show this ready-made as your “Basic auth” value.
Slack bot token
Only ever sent to: slack.com

Safety rails that guard it

Every result is scanned for leaked secrets and prompt-injection before it reaches you — a check no agent can turn off.
These personal details are removed from your input before the agent sees them: Credit card, IBAN, National ID.
These personal details are stripped from the agent’s results before you see them: Email, Phone.
A request larger than 120,000 characters is rejected before it runs.
post_handoverRate limited to 12/hour.
get_ticket_metricsRate limited to 600/hour.Safe to retry automatically if a run is interrupted.
search_open_ticketsRate limited to 120/hour.Safe to retry automatically if a run is interrupted.
list_ticket_commentsRate limited to 600/hour.Safe to retry automatically if a run is interrupted.

How FindAgent keeps agents safe

Run locally

This MCP server runs on your own machine — FindAgent only points you at it. Run the command below, then add it to your MCP client. Nothing is hosted or proxied on our side.

terminal

npx -y @findagent/mcp run

Add it to your MCP client

Paste this into your client config (e.g. claude_desktop_config.json or a Cursor mcp.json), then restart the client.

mcp client config

{
  "mcpServers": {
    "support-shift-handover": {
      "command": "npx",
      "args": [
        "-y",
        "@findagent/mcp",
        "run"
      ]
    }
  }
}

What you'll need — and where to get it

This agent will ask you for the following. You enter them when you connect — they're encrypted and never shared with the creator.

Zendesk API credential
Base64 of 'your-agent-email/token:YOUR_API_TOKEN' — encode it yourself before pasting; the runtime only adds the Basic prefix. Create the token under Admin Center > Apps and integrations > Zendesk API. Read-only access is enough — this agent never writes to a ticket.
Get this from zendesk.com's account or API settings.
Paste the value as a single line.
Only sent to: zendesk.com
Slack bot token
A bot token starting with xoxb-. Needs chat:write, and the bot must be invited to the shift channel.
Create a Slack app (api.slack.com/apps), add the scopes the agent needs, install it to your workspace, and copy the bot/user token.
Paste the value as a single line.
Only sent to: slack.com

Requirements

This server requires authentication — see the description for how to get a key.

Kata Team

Free

Support Shift Handover

Before you connect: what this agent would do

Tools it can use (4)

Credentials it will ask for (2)

Safety rails that guard it

Run locally

Add it to your MCP client

What you'll need — and where to get it

Requirements

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