Tools provided
Tools the agent exposes — your AI client calls them automatically when it needs them.
- get_ticket — Fetch the refund request ticket's subject, status, requester, and tags.read-onlyidempotentopen internetuses ZENDESK_TOKENZendesk API credential
- list_ticket_comments — Fetch the full thread, where the amount and the reason for the request usually appear.read-onlyidempotentopen internetuses ZENDESK_TOKENZendesk API credential
- get_refund_policy — Fetch the written refund policy article so every recommendation cites a real clause.read-onlyidempotentopen internetuses ZENDESK_TOKENZendesk API credential
- list_customer_charges — List a customer's charges with amounts, dates, and any refunds already issued.read-onlyidempotentopen internetuses STRIPE_TOKENStripe secret key
- get_charge — Fetch one charge in full, including its refund state and dispute status.read-onlyidempotentopen internetuses STRIPE_TOKENStripe secret key
- add_internal_note — Write the recommendation and the clause it rests on as a private note for the agent handling the case.writeopen internetuses ZENDESK_TOKENZendesk API credential
