What it does
Applies your written refund policy to a refund request and shows the agent handling it what the policy actually says — the customer's payment history, how long ago the charge was, whether the plan is in its refund window, whether a credit already went out, and what similar cases were decided. It ends with a recommendation and the clause it rests on. It does not move money at all. The recommendation is the product; the refund itself is issued by a person in Stripe. That boundary is deliberate — a refund is irreversible, and an agent that could issue one would become the path of least resistance for every borderline case. The cases it refuses are as important as the ones it decides. Chargebacks, suspected fraud, disputes already with a payment processor, requests outside the policy, anything involving a threat of legal action, and any case where the policy is genuinely ambiguous all go straight to a person with the reasoning attached. It never grants an exception; exceptions are what policies exist to keep human. It never tells a customer a refund is coming. That message belongs to the person who approved it.
Example prompts
- Ticket 53011 asks for a refund. What does our policy actually say about this case?
- Check whether the charge on ticket 53088 was already refunded before we do anything.
- Read ticket 53140 and recommend full, partial, credit, or decline — cite the clause.
Before you connect
The credentials this agent will ask you for — the full setup is on the Setup tab.
Needs 2 credentials (2 required) to connect. See setup
