Incident Communication Agent

Name: Incident Communication Agent
Availability: InStock
Author: Kata Team

Status-page updates and matching ticket replies — no invented causes, no invented ETAs.

Requires external credentials

After connecting, this agent asks for your own API keys for third-party services to work. Only provide keys you trust this agent with — review its setup before connecting any account.

Works with

Claude (web & desktop)ChatGPT (Plus / Pro)CursorVS Code (Copilot)Claude CodeGemini CLIWindsurfClineContinueZedLM StudioGooseJetBrains AI AssistantWarpPostmanand more

Tools provided

Tools the agent exposes — your AI client calls them automatically when it needs them.

list_components — List status-page components and their current state, to ground what is actually degraded.
read-onlyidempotentopen internetuses STATUSPAGE_TOKEN
Statuspage API key
list_incidents — List recent incidents to check whether this outage is already being communicated.
read-onlyidempotentopen internetuses STATUSPAGE_TOKEN
Statuspage API key
search_incident_tickets — Find tickets arriving about this incident, so support can be briefed consistently.
read-onlyidempotentopen internetuses ZENDESK_TOKEN
Zendesk API credential
create_incident — Open a customer-facing incident on the status page with the approved first update.
writeopen internetuses STATUSPAGE_TOKEN
Statuspage API key
update_incident — Post a follow-up update to an open incident.
writeopen internetuses STATUSPAGE_TOKEN
Statuspage API key
add_ticket_note — Add a private note to a ticket linking the incident and the agreed wording.
writeopen internetuses ZENDESK_TOKEN
Zendesk API credential