Incident Communication Agent

Name: Incident Communication Agent
Availability: InStock
Author: Kata Team

Status-page updates and matching ticket replies — no invented causes, no invented ETAs.

Requires external credentials

After connecting, this agent asks for your own API keys for third-party services to work. Only provide keys you trust this agent with — review its setup before connecting any account.

Works with

Claude (web & desktop)ChatGPT (Plus / Pro)CursorVS Code (Copilot)Claude CodeGemini CLIWindsurfClineContinueZedLM StudioGooseJetBrains AI AssistantWarpPostmanand more

Before you connect: what this agent would do

A preview derived from this agent’s definition — not a live run. Nothing runs and no key is sent until you connect. FindAgent runs it on the hosted connection.

Tools it can use (6)

list_componentsRead-only
List status-page components and their current state, to ground what is actually degraded.
Reaches: api.statuspage.io
Uses your Statuspage API key.
list_incidentsRead-only
List recent incidents to check whether this outage is already being communicated.
Reaches: api.statuspage.io
Uses your Statuspage API key.
search_incident_ticketsRead-only
Find tickets arriving about this incident, so support can be briefed consistently.
Reaches: {subdomain}.zendesk.com
Uses your Zendesk API credential.
create_incidentCan change data
Open a customer-facing incident on the status page with the approved first update.
Reaches: api.statuspage.io
Uses your Statuspage API key.
update_incidentCan change data
Post a follow-up update to an open incident.
Reaches: api.statuspage.io
Uses your Statuspage API key.
add_ticket_noteCan change data
Add a private note to a ticket linking the incident and the agreed wording.
Reaches: {subdomain}.zendesk.com
Uses your Zendesk API credential.

Credentials it will ask for (2)

Statuspage API key
Only ever sent to: api.statuspage.io
Format: Enter the full authorization value, including any scheme word (e.g. “token ghp_…”).
Zendesk API credential· optional
Only ever sent to: zendesk.com
Format: Paste the Base64 encoding of “id:token” (e.g. your email and API token joined by a colon), not the raw token. Many tools show this ready-made as your “Basic auth” value.

Safety rails that guard it

Every result is scanned for leaked secrets and prompt-injection before it reaches you — a check no agent can turn off.
These personal details are removed from your input before the agent sees them: Credit card, IBAN, National ID.
These personal details are stripped from the agent’s results before you see them: Email, Phone.
A request larger than 40,000 characters is rejected before it runs.
list_incidentsRate limited to 120/hour.Safe to retry automatically if a run is interrupted.
add_ticket_noteRate limited to 200/hour.
create_incidentSensitive — it is flagged and needs an explicit confirmation before it runs.Rate limited to 10/hour.Runs only after list_incidents has run first.
list_componentsRate limited to 120/hour.Safe to retry automatically if a run is interrupted.
update_incidentSensitive — it is flagged and needs an explicit confirmation before it runs.Rate limited to 30/hour.
search_incident_ticketsRate limited to 200/hour.Safe to retry automatically if a run is interrupted.

How FindAgent keeps agents safe

Run locally

This MCP server runs on your own machine — FindAgent only points you at it. Run the command below, then add it to your MCP client. Nothing is hosted or proxied on our side.

terminal

npx -y @findagent/mcp run

Add it to your MCP client

Paste this into your client config (e.g. claude_desktop_config.json or a Cursor mcp.json), then restart the client.

mcp client config

{
  "mcpServers": {
    "incident-communication-agent": {
      "command": "npx",
      "args": [
        "-y",
        "@findagent/mcp",
        "run"
      ]
    }
  }
}

What you'll need — and where to get it

This agent will ask you for the following. You enter them when you connect — they're encrypted and never shared with the creator.

Statuspage API key
The complete Authorization value including its prefix: OAuth YOUR_API_KEY. Find the key under your Statuspage account's API settings.
Get this from statuspage.io's account or API settings.
Paste the value as a single line.
Only sent to: api.statuspage.io
Zendesk API credential · optional
Base64 of 'your-agent-email/token:YOUR_API_TOKEN' — encode it yourself before pasting; the runtime only adds the Basic prefix. Create the token under Admin Center > Apps and integrations > Zendesk API.
Get this from zendesk.com's account or API settings.
Paste the value as a single line.
Only sent to: zendesk.com

Requirements

This server requires authentication — see the description for how to get a key.

Kata Team

Free

Incident Communication Agent

Before you connect: what this agent would do

Tools it can use (6)

Credentials it will ask for (2)

Safety rails that guard it

Run locally

Add it to your MCP client

What you'll need — and where to get it

Requirements

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