What it does
Zendesk CSAT Trend Reporter is a customer-success intelligence agent. It pulls CSAT satisfaction ratings from Zendesk (last 30 days by default), buckets them by week, computes a moving average, groups negative comments into actionable themes (slow response, unresolved issues, poor communication, etc.), ranks support agents by score, and conditionally fires a Slack alert when overall CSAT drops below a configurable threshold. Every analysis step is deterministic; the LLM is used only for narrative synthesis, with a template fallback when no key is set. Built for customer-success and support-ops leaders who want early warning on quality decline instead of manually pulling Zendesk reports.
Example prompts
- Run the full CSAT trend analysis and alert Slack if it's declining
- Show me the agent leaderboard by CSAT score
- What are the top negative feedback themes this month?
Before you connect
The credentials this agent will ask you for — the full setup is on the Setup tab.
Needs 4 optional credentials to connect. See setup
