What it does
Voice of Customer Synthesizer pools feedback that lives in four systems and never gets combined — support tickets, sales-call notes, NPS comments and app-store reviews — clusters it into themes, and ranks those themes by something better than how often they were mentioned. The discipline at the centre of it: the loudest customer is not automatically the most important one. Priority is a revenue-weighted score, 40% volume and 60% affected ARR, and ARR is summed over distinct accounts so one vocal customer filing eleven tickets cannot inflate the revenue behind a theme. That single rule is what keeps a roadmap honest when the feedback channel is dominated by whoever complains most fluently. Each theme comes back with representative quotes traced to their source and segment, ticket volume, affected ARR, the number of accounts behind it, trend direction, and a recommended backlog item. Every analyzer step is its own tool, so you can ask one question without running the whole synthesis. `revenue_impact` answers which themes cost the most money. `rank_themes` gives the priority order. `theme_quotes` surfaces the quotes for a stakeholder deck. `theme_trends` shows what is growing and where it is coming from. `recommend_backlog` returns the proposals alone. `run_full` does everything and writes the narrative. The theming, the weighting, the distinct-account ARR and the trend are all computed deterministically. A language model only narrates the themes it is handed, and every piece of free-text feedback is sanitised for prompt injection before it reaches the model — which matters when the input is text your customers wrote. It proposes backlog items and never writes them anywhere. No connectors and no credentials: you pass the pooled feedback in as data, and any source you leave out is reported empty with a warning rather than silently skipped. Built for product managers and UX researchers who want the roadmap argued with numbers rather than anecdotes.
Example prompts
- Theme all our customer feedback from last quarter
- Which feedback themes affect the most ARR, not just the most tickets?
- Show me the quotes behind our top three themes
