Tools provided
Tools the agent exposes — your AI client calls them automatically when it needs them.
- get_ticket — Fetch a ticket's subject, status, priority, group, requester, tags, and channel.read-onlyidempotentopen internetuses ZENDESK_TOKENZendesk API credential
- list_ticket_comments — Fetch the full comment thread on a ticket, where the real problem usually appears.read-onlyidempotentopen internetuses ZENDESK_TOKENZendesk API credential
- search_jira_issues — Search Jira for an existing issue covering the same defect, before opening a new one.read-onlyidempotentopen internetuses ATLASSIAN_TOKENJira Cloud token
- search_sentry_issues — Look for a Sentry error matching the symptom, to attach a stack trace to the report.read-onlyidempotentopen internetuses SENTRY_TOKENSentry auth token
- update_ticket_fields — Set a ticket's group, priority, and type so the SLA policy and the queue can act on it.writeidempotentopen internetuses ZENDESK_TOKENZendesk API credential
- add_internal_note — Record the classification and the evidence behind it as a private note on the ticket.writeopen internetuses ZENDESK_TOKENZendesk API credential
- create_jira_issue — Open an engineering issue for a confirmed defect, carrying reproduction detail and the Sentry link.writeopen internetuses ATLASSIAN_TOKENJira Cloud token
- link_ticket_to_issue — Tag the ticket with an existing issue key so repeat reports accumulate on one issue instead of many.writeidempotentopen internetuses ZENDESK_TOKENZendesk API credential
