Tools provided
Tools the agent exposes — your AI client calls them automatically when it needs them.
- search_solved_tickets — Search resolved tickets for a recurring question and the answers agents gave.read-onlyidempotentopen internetuses ZENDESK_TOKENZendesk API credential
- list_ticket_comments — Read the full thread of a resolved ticket to see the answer that actually worked.read-onlyidempotentopen internetuses ZENDESK_TOKENZendesk API credential
- search_help_center — Check whether an article already covers the question before drafting a new one.read-onlyidempotentopen internetuses ZENDESK_TOKENZendesk API credential
- list_macros — List existing macros so a near-duplicate is not created.read-onlyidempotentopen internetuses ZENDESK_TOKENZendesk API credential
- create_draft_article — Create an unpublished Help Center article for a human to review and publish.writeopen internetuses ZENDESK_TOKENZendesk API credential
- create_macro — Create an inactive macro for a human to review and activate.writeopen internetuses ZENDESK_TOKENZendesk API credential
