Support Content Generator

Name: Support Content Generator
Availability: InStock
Author: Kata Team

Drafts the knowledge-base articles and macros your resolved tickets are already asking for.

Requires external credentials

After connecting, this agent asks for your own API keys for third-party services to work. Only provide keys you trust this agent with — review its setup before connecting any account.

Works with

Claude (web & desktop)ChatGPT (Plus / Pro)CursorVS Code (Copilot)Claude CodeGemini CLIWindsurfClineContinueZedLM StudioGooseJetBrains AI AssistantWarpPostmanand more

Before you connect: what this agent would do

A preview derived from this agent’s definition — not a live run. Nothing runs and no key is sent until you connect. FindAgent runs it on the hosted connection.

Tools it can use (6)

search_solved_ticketsRead-only
Search resolved tickets for a recurring question and the answers agents gave.
Reaches: {subdomain}.zendesk.com
Uses your Zendesk API credential.
list_ticket_commentsRead-only
Read the full thread of a resolved ticket to see the answer that actually worked.
Reaches: {subdomain}.zendesk.com
Uses your Zendesk API credential.
search_help_centerRead-only
Check whether an article already covers the question before drafting a new one.
Reaches: {subdomain}.zendesk.com
Uses your Zendesk API credential.
list_macrosRead-only
List existing macros so a near-duplicate is not created.
Reaches: {subdomain}.zendesk.com
Uses your Zendesk API credential.
create_draft_articleCan change data
Create an unpublished Help Center article for a human to review and publish.
Reaches: {subdomain}.zendesk.com
Uses your Zendesk API credential.
create_macroCan change data
Create an inactive macro for a human to review and activate.
Reaches: {subdomain}.zendesk.com
Uses your Zendesk API credential.

Credentials it will ask for (1)

Zendesk API credential
Only ever sent to: zendesk.com
Format: Paste the Base64 encoding of “id:token” (e.g. your email and API token joined by a colon), not the raw token. Many tools show this ready-made as your “Basic auth” value.

Safety rails that guard it

Every result is scanned for leaked secrets and prompt-injection before it reaches you — a check no agent can turn off.
These personal details are removed from your input before the agent sees them: Credit card, IBAN, National ID, Email, Phone.
These personal details are stripped from the agent’s results before you see them: Email, Phone.
A request larger than 120,000 characters is rejected before it runs.
list_macrosRate limited to 60/hour.Safe to retry automatically if a run is interrupted.
create_macroSensitive — it is flagged and needs an explicit confirmation before it runs.Rate limited to 20/hour.Runs only after list_macros has run first.
search_help_centerRate limited to 200/hour.Safe to retry automatically if a run is interrupted.
create_draft_articleSensitive — it is flagged and needs an explicit confirmation before it runs.Rate limited to 20/hour.Runs only after search_help_center has run first.
list_ticket_commentsRate limited to 300/hour.Safe to retry automatically if a run is interrupted.
search_solved_ticketsRate limited to 200/hour.Safe to retry automatically if a run is interrupted.

How FindAgent keeps agents safe

Run locally

This MCP server runs on your own machine — FindAgent only points you at it. Run the command below, then add it to your MCP client. Nothing is hosted or proxied on our side.

terminal

npx -y @findagent/mcp run

Add it to your MCP client

Paste this into your client config (e.g. claude_desktop_config.json or a Cursor mcp.json), then restart the client.

mcp client config

{
  "mcpServers": {
    "support-content-generator": {
      "command": "npx",
      "args": [
        "-y",
        "@findagent/mcp",
        "run"
      ]
    }
  }
}

What you'll need — and where to get it

This agent will ask you for the following. You enter them when you connect — they're encrypted and never shared with the creator.

Zendesk API credential
Base64 of 'your-agent-email/token:YOUR_API_TOKEN' — encode it yourself before pasting; the runtime only adds the Basic prefix. Create the token under Admin Center > Apps and integrations > Zendesk API. Needs ticket read, Help Center article create, and macro create. It does not need publish rights.
Get this from zendesk.com's account or API settings.
Paste the value as a single line.
Only sent to: zendesk.com

Requirements

This server requires authentication — see the description for how to get a key.

Kata Team

Free

Support Content Generator

Before you connect: what this agent would do

Tools it can use (6)

Credentials it will ask for (1)

Safety rails that guard it

Run locally

Add it to your MCP client

What you'll need — and where to get it

Requirements

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