What it does
Intercom Churn Signal Detector helps customer success teams identify at-risk accounts before they churn. It fuses Intercom conversation signals (volume, sentiment, repeat issues over the last 60 days) with Stripe billing events (payment failures, pauses, downgrades over the last 90 days) into a deterministic churn risk score, then routes high-risk accounts to Salesforce as opportunities and alerts the CS team via Slack. A single-signal guardrail prevents false positives: accounts with only one category of risk signal go to a watch list, not a CRM opportunity. Churn risk scores are strictly internal — never shared with customers. Built for customer success and RevOps teams who want early, explainable churn detection instead of reactive account loss.
Example prompts
- Run the full churn detection pipeline and alert Slack for high-risk accounts
- Which accounts need immediate CSM action right now?
- Scan this account's churn risk signals
Before you connect
The credentials this agent will ask you for — the full setup is on the Setup tab.
Needs 7 optional credentials to connect. See setup
