Intercom Churn Signal Detector

What it does

Intercom Churn Signal Detector helps customer success teams identify at-risk accounts before they churn. It fuses Intercom conversation signals (volume, sentiment, repeat issues over the last 60 days) with Stripe billing events (payment failures, pauses, downgrades over the last 90 days) into a deterministic churn risk score, then routes high-risk accounts to Salesforce as opportunities and alerts the CS team via Slack. A single-signal guardrail prevents false positives: accounts with only one category of risk signal go to a watch list, not a CRM opportunity. Churn risk scores are strictly internal — never shared with customers. Built for customer success and RevOps teams who want early, explainable churn detection instead of reactive account loss.

Example prompts

• Run the full churn detection pipeline and alert Slack for high-risk accounts
• Which accounts need immediate CSM action right now?
• Scan this account's churn risk signals
• Generate a CSM alert for the highest-risk accounts this week

Tools (8)

Tools the agent exposes — your AI client calls them automatically when it needs them.

• run_full — Run the full churn-signal detection pipeline: collect Intercom + Stripe data, score churn risk, generate CSM narrative, return the complete ChurnAgentResult JSON.
• analyze_churn_risk — Analyze pre-collected RawData (Intercom + Stripe) into scored ChurnFinding[]. Pure deterministic analysis, no LLM.
• get_high_risk_accounts — Filter to accounts requiring immediate CSM action (risk_level=high), with Salesforce opportunity recommendation and at-risk MRR.
• generate_csm_alert — Generate a Slack-ready CSM alert message for the highest-risk accounts. Internal use only.
• scan_account_signals — Inspect a single account's churn risk signals without running the full pipeline.
• discover_intent — Intent-discovery front door: state a freeform goal and get a co-designed input proposal.
• plan_inputs — Return questions, schema and a ready-to-edit example for a named tool.
• list_capabilities — List agent capabilities: tools, scoring formula, credential slots, and guardrails.