Tier-1 Ticket Deflection Agent
DoerAnswers the same twenty support questions from your knowledge base, and escalates everything else.
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Deflect, route, escalate and report. Tier-1 answers from your knowledge base, SLA watch, shift handover, refund policy checks and CSAT trends.
Build a department from these agents
Compose them into a crew that works together — pick roles and how they coordinate, then run it locally with the CLI.
Answers the same twenty support questions from your knowledge base, and escalates everything else.
Decides where every ticket goes — the right group, an engineering issue, or a product theme.
Catches SLA breaches before they happen, and alerts once per ticket instead of every fifteen minutes.
One briefing for the incoming shift: what's about to break and what someone was promised.
Drafts the knowledge-base articles and macros your resolved tickets are already asking for.
Reads your refund policy against the actual charge and tells the agent what it says.
Zendesk CSAT trend analysis with negative-theme mining and Slack decline alerts
Classify and prioritize your inbox (urgent/action/info/noise/suspicious) and draft suggested replies. Drafts only — never sends or archives.